Incident Response Policy for Logistics Operations

What is an Incident Response Policy?

An Incident Response Policy establishes a structured framework for identifying, reporting, and responding to cybersecurity incidents within your logistics operation. It defines roles, responsibilities, severity levels, and step-by-step procedures to ensure a coordinated response when security events occur.

The policy provides clear guidelines for handling everything from minor security issues like spam emails to critical events like ransomware attacks or system breaches that could impact your fleet operations, dispatch systems, or customer data.

Why It Matters for Logistics Companies

Today's connected logistics operations face growing cybersecurity threats that can disrupt critical business functions. Without a proper incident response plan, your organization risks:

• Extended downtime of dispatch, TMS, or ELD systems
• Data breaches affecting customer shipping information
• Compliance violations with NIST, CMMC, FMCSA, and CTPAT requirements
• Ransomware attacks that halt operations and damage reputation
• Uncoordinated responses that prolong recovery time

A well-documented Incident Response Policy demonstrates due diligence to customers, partners, and auditors while providing your team with the structure needed to minimize impact when incidents occur.

What's Typically Included

Our logistics-optimized Incident Response Policy addresses the unique challenges faced by freight brokers, carriers, and 3PLs:

• Incident classification framework with severity levels
• Roles and responsibilities for key personnel
• Step-by-step response procedures for common incidents
• Special procedures for logistics-specific systems (ELD, dispatch, TMS)
• Reporting requirements and documentation templates
• Recovery and business continuity considerations
• Communication protocols for internal and external stakeholders
• Testing and training guidelines to maintain readiness

Why Your Fleet Needs This Policy

Any logistics company using connected technology should implement an Incident Response Policy. It's particularly critical for:

• Fleets operating with ELD devices and connected vehicles
• Brokers and 3PLs handling sensitive customer data
• Operations with dispatch systems connecting drivers and customers
• Companies pursuing government or defense contracts
• Organizations needing to meet cyber insurance requirements

For comprehensive security, pair this policy with an Acceptable Use Policy and Remote Work & Security Awareness Policy to create a complete security framework.