Incident Response Playbook for Logistics Operations

Comprehensive cybersecurity incident response framework designed specifically for logistics operations. Battle-tested procedures for managing email compromise, ransomware, data breaches, and supply chain cyber incidents affecting freight brokers, carriers, 3PLs, and transportation companies.

The Incident Response Playbook provides logistics organizations with specialized procedures for rapid incident detection, containment, eradication, and recovery while maintaining critical freight operations. Unlike generic incident response plans, this playbook addresses unique logistics challenges including TMS security, dispatch continuity, driver communications, and supply chain integrity during cyber incidents.

Complete Framework Includes:

• Section 1 – Preparation Phase:
  • Asset & system inventory for logistics operations
  • Role-based training programs for dispatch, drivers, and operations
  • Contact & communication plans with 24/7 coverage
  • Documentation & resource positioning for rapid response
  • Threat intelligence & proactive monitoring for logistics threats
  • Supply chain security integration and partner coordination
  • Cyber insurance and legal preparation framework
• Section 2 – Identification Phase:
  • Email compromise indicators and detection methods
  • Ransomware identification specific to logistics systems
  • Data breach indicators for customer and operational data
  • Business email compromise (BEC) targeting logistics payments
  • Initial assessment & escalation procedures
  • Emerging threat identification for supply chain attacks
  • Mobile and IoT security incident indicators
  • TMS and dispatch system compromise detection
• Section 3 – Containment Phase:
  • Immediate containment actions by incident type
  • Communication & notification protocols for stakeholders
  • Evidence preservation during active operations
  • Operational continuity for dispatch and freight management
  • Third-party management including carriers and partners
  • Containment effectiveness monitoring and validation
  • Remote workforce and mobile device containment
  • Supply chain partner coordination during incidents
• Section 4 – Eradication Phase:
  • Root cause analysis methodology for logistics incidents
  • Threat removal procedures for logistics systems
  • Validation & testing framework for system integrity
  • Security enhancement implementation and hardening
  • Vulnerability remediation prioritization
  • System restoration preparation and validation
• Section 5 – Recovery Phase:
  • System restoration prioritization for logistics operations
  • Enhanced monitoring during recovery operations
  • Operational verification and business function testing
  • Business resumption with enhanced security posture
  • Data reconciliation for manual operations during outage
  • Customer and partner communication during recovery
• Section 6 – Post-Incident Activities:
  • Comprehensive analysis and root cause documentation
  • Reporting & notification for regulatory compliance
  • Improvement implementation and security enhancement
  • Knowledge management and operational integration
  • Long-term resilience building for logistics operations
  • Industry collaboration and information sharing
  • Security innovation and future-proofing strategies
• Section 7 – Roles & Responsibilities:
  • Response team structure with logistics-specific roles
  • Team activation and scaling procedures
  • RACI matrix for key incident response activities
  • Dispatch, fleet, and warehouse operation responsibilities
  • Role delegation and succession planning
  • Training and qualification requirements by role
  • Performance metrics and effectiveness measurement
  • Role-specific quick reference cards and guides
• Section 8 – Documentation Requirements:
  • Documentation principles and standards
  • Documentation categories and requirements by phase
  • Logistics-specific documentation for operations continuity
  • Documentation tools and automation resources
  • Documentation process and quality control
  • Evidence collection and chain of custody procedures
  • Compliance documentation for regulatory requirements
  • Long-term documentation management and retention

Playbook Specifications:

• 250+ Pages of comprehensive logistics-specific incident response content
• 8 Major Sections covering complete incident response lifecycle
• 75+ Templates & Forms for immediate implementation and compliance
• 150+ Procedures & Checklists for operational guidance and verification
• Decision Trees & Flowcharts for rapid incident classification and response
• Role-Specific Quick Reference Cards for team activation and coordination
• Logistics-Specific Scenarios including TMS, dispatch, and fleet incidents
• Communication Templates for customers, carriers, regulators, and partners

Key Features for Logistics Operations:

• TMS and Dispatch System Incident Response: Specialized procedures for transportation management system compromises
• Fleet Technology Security: ELD, telematics, and mobile application incident management
• Supply Chain Incident Coordination: Partner and carrier incident coordination procedures
• Payment and Financial Security: BEC prevention and freight payment fraud response
• Operational Continuity: Manual dispatch and freight management during system outages
• Driver and Mobile Workforce: Remote workforce and mobile device incident procedures
• Customer Communication: Service level maintenance and customer impact management
• Regulatory Compliance: FMCSA, CTPAT, and transportation-specific compliance procedures

Deliverable Format:

• Comprehensive Microsoft Word (.docx) Document — Fully Editable
• Professional Layout with Headers, Flowcharts, and Decision Trees
• Embedded Templates and Forms for Immediate Implementation
• Cross-Referenced Content with Linked Navigation
• Role-Specific Quick Reference Cards (Printable)
• Communication Templates for Multiple Stakeholder Types
• Version Control Framework and Customization Guidelines

Industry Standards Alignment:

• NIST Cybersecurity Framework (Identify, Protect, Detect, Respond, Recover)
• NIST SP 800-61 (Computer Security Incident Handling Guide)
• SANS Incident Response Methodology
• FMCSA Transportation Cybersecurity Guidance (2024)
• CISA Critical Infrastructure Resilience Framework
• CTPAT (Customs-Trade Partnership Against Terrorism) Security Requirements
• ISO 27035 (Information Security Incident Management)
• ENISA Guidelines for SMEs on Incident Response

Incident Types Covered:

• Email Security Incidents: Account compromise, phishing campaigns, mail flow attacks
• Ransomware Attacks: System encryption, operational disruption, recovery procedures
• Data Breaches: Customer data, operational data, and intellectual property exposure
• Business Email Compromise: Payment fraud, carrier payment diversion, wire transfer fraud
• Supply Chain Attacks: Third-party compromise, partner system incidents, EDI security
• Mobile and IoT Incidents: Driver devices, telematics, ELD system compromise
• Cloud Service Incidents: SaaS compromise, API security, cloud infrastructure attacks
• Insider Threats: Malicious and unintentional insider incidents

Best Suited For:

• Freight Brokers and Third-Party Logistics Providers (3PLs)
• Trucking Companies and Transportation Carriers
• Logistics Service Providers and Supply Chain Organizations
• Transportation Management Companies and Technology Providers
• Warehousing and Distribution Centers
• Intermodal Transportation Companies
• Fleet Management and Telematics Companies
• Managed Service Providers (MSPs) Supporting Logistics Clients
• Organizations with Technology-Dependent Transportation Operations
• Supply Chain Security and Compliance Teams

Why Choose This Playbook:

• Logistics-Specific Focus: Addresses unique challenges of transportation and logistics operations
• Operational Continuity: Maintains freight movement and customer service during incidents
• Regulatory Compliance: Meets transportation industry regulatory requirements (FMCSA, CTPAT)
• Supply Chain Integration: Coordinates response across complex partner ecosystems
• Scalable Framework: Adapts to organizations from small carriers to large 3PLs
• Practical Implementation: Ready-to-use templates, checklists, and procedures
• Expert Development: Created by cybersecurity professionals with logistics industry experience
• Continuous Updates: Reflects current threat landscape and industry best practices

Sample Incident Scenarios Included:

• TMS Ransomware Attack: Transportation management system encryption with operational continuity
• Dispatch Email Compromise: Load tender and carrier payment fraud prevention
• Driver Mobile App Breach: ELD system compromise and driver data protection
• Customer Portal Attack: Shipment tracking and customer data security incident
• Supply Chain Partner Compromise: EDI security and partner incident coordination
• Payment System BEC: Carrier payment diversion and financial fraud response
• Warehouse System Outage: WMS security incident with inventory management continuity
• Fleet Telematics Breach: Vehicle tracking and driver privacy incident response

Included Templates and Resources:

• Incident Classification Forms: Rapid severity assessment and team activation
• Communication Templates: Customer, carrier, driver, and regulatory notifications
• Evidence Collection Guides: Digital forensics and chain of custody procedures
• Business Impact Calculators: Financial and operational impact assessment tools
• Recovery Checklists: System restoration and validation procedures
• Compliance Documentation: Regulatory reporting and notification templates
• Training Materials: Role-based incident response training curricula
• Tabletop Exercise Scenarios: Logistics-specific incident simulation guides

What Makes This Different:

Unlike generic incident response plans, this playbook is specifically designed for the logistics industry with deep understanding of transportation operations, supply chain complexities, and regulatory requirements. It provides practical guidance for maintaining freight operations while responding to cybersecurity incidents, ensuring your organization can protect assets while continuing to serve customers and partners.

The playbook includes real-world scenarios based on actual logistics industry incidents, tested procedures for maintaining operational continuity, and specialized communication templates for the complex stakeholder ecosystem in transportation and logistics operations.

Professional Services Integration:

This playbook serves as the foundation for comprehensive incident response capabilities. Keep It Cyber offers additional professional services to help implement and customize the playbook for your specific operational environment, including:

• Incident response plan customization and implementation
• Tabletop exercise facilitation and scenario development
• Incident response team training and certification
• Incident response readiness assessments
• Ongoing incident response support and guidance

Transform your logistics organization’s cybersecurity incident response capabilities with this comprehensive, industry-specific playbook. Protect your operations, maintain customer service, and ensure regulatory compliance during cyber incidents.